For players 21 and above

jayabaji's Responsible Gaming Policy

When gaming stays within control, it remains a normal form of entertainment. jayabaji wants every member to play with awareness, within set limits, and in complete safety. On this page we cover the tools, warning signs and support options that help you stay fully in control of your gaming.

21+ Only those aged 21 or above
may open an account and place bets at jayabaji

What does responsible gaming mean?

Placing bets or playing casino games is only safe when it is treated as a form of entertainment, not as a source of income.

Responsible gaming means playing only with money you can afford to lose, setting your own time and money limits in advance, and not putting gaming ahead of other responsibilities in life. jayabaji believes every player has the right and ability to make these decisions.

Our Terms and Conditions detail the circumstances under which an account can be temporarily or permanently closed, and the process for changing gaming limits. It is worth reading them for your own benefit.

When gaming goes beyond normal entertainment and begins to put pressure on personal life, relationships or finances, it may be a sign of a problem. Seeking help in such situations is not a weakness — it is a sign of self-awareness.

On the jayabaji About Us page, we share more about our values and our commitment to creating a safe gaming environment.

Tools for setting your own limits

jayabaji provides certain tools that you can use to stay in control of your own gaming. These features are entirely voluntary and can be activated at any time.

Deposit Limit

Set a maximum amount you will deposit on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately.

Time Limit

Decide in advance how long you will play each day or week. When the set time is up, the system will automatically notify you.

Temporary Break

If you want to step away from gaming for a while, use the option to temporarily suspend your account for anywhere from 24 hours up to 30 days.

Self-Exclusion

If you want to stop gaming entirely for an extended period, activate self-exclusion. This can be set for a fixed duration or permanently.

Gaming History

You can view all your deposit, withdrawal and betting records at any time. Reviewing your own spending patterns helps you make informed decisions.

Direct Support

To activate any of these tools or to get answers to any questions, contact jayabaji's 24/7 live chat or email — support is available in both Bengali and English.

Warning signs of a problem

Certain behaviours or habits may indicate that gaming has gone beyond normal limits. If you notice these signs in yourself or someone you know, it is important to take them seriously.

Spending beyond budget

Using money set aside for household needs or savings to play, or tending to place larger bets in an attempt to recover losses.

Anxiety and restlessness

Feeling uncomfortable when not playing, or having gaming constantly on your mind — even when working or spending time with family.

Hiding from family

Keeping the amount you play or your losses secret from family or friends, or reacting with anger or denial when asked about your gaming.

Where to get help?

You do not have to deal with this alone. If you feel you have a problem, or someone close to you is struggling, reach out through the channels below.

jayabaji Support Team

At any time — day or night — contact jayabaji via live chat or email. Our team will assist you in Bengali with limit setting, self-exclusion or account suspension.

Family and close ones

Talk to a trusted family member or a close friend. Sharing your situation with them can give you the emotional support you need to make the right decision.

Professional advice

Seeing a mental health specialist or counsellor is nothing to be ashamed of. There are several government and private mental health centres in Bangladesh where full confidentiality is maintained.

jayabaji's commitment

Age is verified for every new account created at jayabaji. No one under the age of 21 is permitted to open an account or place any bet. This rule is not open to discussion — it is a core part of jayabaji's policy.

Under our Privacy Policy, information related to self-exclusion or limit setting is kept completely confidential and is not shared with any third party. After you submit a request, changes are applied as quickly as possible.

jayabaji is also responsible when it comes to sending advertisements or promotional messages. No promotional communications are sent to any member who has activated self-exclusion or a gaming break.

Answers to any gaming-related questions can be found in our FAQ section. It contains detailed information on deposits, withdrawals, bonuses and account management.

Remember — enjoy gaming while it stays fun. When you feel you are losing control, stop. jayabaji is always here for you.

Frequently Asked Questions

The questions members ask most about responsible gaming.

To participate in any game at jayabaji, including casino or sports betting, a member must be at least 21 years old. Age is verified during account registration, and accounts are not approved if this requirement is not met.

The self-exclusion period is set according to the member's preference — for a specific duration or permanently. For a temporary break, options range from 24 hours to 30 days. To activate this feature, contact jayabaji's 24/7 live chat.

A request to lower a deposit limit takes effect immediately. However, a request to increase a limit is subject to a waiting period — this is intentional, to prevent limits from being raised on impulse.

Start by having a calm conversation without criticism, and try to understand the situation. You can reach out to the jayabaji support team — they will guide you on how to apply limits or activate exclusion on the relevant account if needed. Seeking advice from a professional counsellor is also an option.

Yes, a withdrawal request for funds held in the account can be made during self-exclusion. Contact the jayabaji support team directly for more details on this.

After logging into your account, all deposit, withdrawal and betting records are available in the personal profile section. Use the date filter to view history for a specific period.